FAQ

FAQ

Frequently Asked Questions

  • How can I order your products? How it works ?

    It's simple: we've combined the latest technology without sacrificing our classic and timeless service and we offer user-friendly options to make your next order with us as pleasant as possible.

  • Can we order products other than Platinum Discovery Boxes?

    If this is your first time with Roby Foods, we recommend the uncovered boxes.

  • Do you deliver to all regions of La Belle Province?

    Yes. No customer lives too far away for us: we deliver your order to your home, no matter where you live in Quebec.

  • Are home deliveries free?

    Yes of course. Home deliveries are completely FREE: there are no taxes or hidden charges.

  • Are taxes included in the prices?

    Absolutely !

  • How are the orders delivered?

    Our company has its own provincial delivery department.

  • How long will it take to receive my order?

    Depending on where you live, the wait time may vary.

  • What promotions are you currently offering?

    We have brought together our most popular products to offer carefully selected combinations that will satisfy every palette and desire.

  • What happens if no one is present during the delivery?

    To ensure that someone will be at your home at the time of delivery, the person responsible for the coordination will contact you the evening before delivery.

  • Can I have my order delivered to my company address?

    If you have a refrigerated place to store your order, it is indeed possible to receive it at your business address.

  • Do I have to specify if I live in an apartment or a condo?

    As it is possible to add a note to your order, you can mention all the information that you think is relevant for the delivery

  • Can I send an order as a gift to relatives?

    It's entirely possible !

  • Do you have a physical store?

    We have chosen to opt for an online store. For what reasons ?

  • What are the forms of payment accepted ?

    When you order from our online store secured by Moneris, you can pay with Visa, Mastercard, Amex, Dicovery Visa, Debit Mastercard.

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